FREQUENTLY ASKED QUESTIONS
+ How long does the project take?
It depends on projects but usually, it will take 4-7 weeks. You can see my basic process here.
+ I’M NOT SURE ABOUT WHAT I NEED, CAN YOU HELP?
Of course, I can! In fact, most of my clients rely on me to establish which package would be best suited to them. In your Project Proposal, you will receive 2-3 guided options, with the suggested add-ons. You can take all the time you need to choose or text me any further questions. Don't be scared, you can always return to me for additional work in the future.
+ Do you offer refunds?
Due to the digital nature of my services, I can not offer any refunds for any of my services, all deposits are non-refundable. If you change your mind about your project, we can cancel the remainder of the project, but if you had already paid the deposits this does not equate to a refund.
+ HOW MUCH DOES A TYPICAL PROJECT COST?
The pricing of my services depends on multiple factors. You can view my packages for brands here. For a custom package, you can contact me for a personalized quote. Packages are an example. They can help you orient your needs and understand what I can offer you, but your Project Proposal offer will be absolutely personalized and built on your needs and requests.
+ How does payment work?
Typically I charge a non-refundable 50% deposit to secure your branding project. The remaining balance will be invoiced once your project is complete and before I will send the final files over. I completely understand that branding is an investment, so I want to be as accommodating as possible. We can discuss this if there is another option in order to help you and your business.
+ WHY IS IT SO EXPENSIVE?
Creating an identity is not just about creating a logo: a deep connection between the brand and its customers is crucial. Each project is priced individually based on your business needs and budget. Investing in design is how to buy the latest model machinery for a factory, a valuable item that will guarantee worth and professionalism in time.
Any other questions?
Do not hesitate to contact me at hello@theeleonordesign.com